Privacy Policy
Effective Date: January 23, 2025
Co-Call (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.co-call.com (the “Site”) or use our AI-powered call center SaaS platform (the “Service”). By accessing or using our Site and Service, you consent to the practices described in this Privacy Policy.
- Information We Collect
We collect the following types of information:
1.1 Personal Information
When you register for an account, use our Service, or contact us, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Company name
- Billing and payment details
1.2 Automatically Collected Information
We may collect certain information automatically when you access our Site or Service, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Usage data, including log-in and interaction history
1.3 Call Data
As part of our Service, we may process:
- Call recordings (if enabled by the user)
- Call metadata (e.g., timestamps, duration, and participants)
- How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Service
- Authenticate user access
- Personalize your experience
- Communicate with you about updates, promotions, and important notices
- Process payments and manage subscriptions
- Analyze usage patterns and improve platform performance
- Comply with legal and regulatory requirements
- How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with:
3.1 Service Providers
Third-party vendors who assist us in providing our Service, such as payment processors, cloud hosting providers, and analytics services.
3.2 Legal and Regulatory Requirements
We may disclose information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.
- Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. These measures include encryption, secure data storage, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and metadata are retained based on user-defined settings or as required for compliance purposes.
- Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Portability of your data
To exercise your rights, contact us at sales@co-call.com
- Third-Party Links
Our Site or Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies before providing any personal information.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site. Cookies help us analyze traffic, remember your preferences, and provide targeted advertisements. You can manage your cookie preferences through your browser settings.
- International Data Transfers
If you are accessing our Service from outside of [Insert Location], please be aware that your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
- Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Co-Call
Email: sales@co-call.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 7822 031411