Terms and Conditions
Effective Date: January 23, 2025
Welcome to Co-Call! These Terms and Conditions (“Terms”) govern your access to and use of our website (www.co-call.com) (the “Site”) and our AI-powered call center SaaS platform (the “Service”). By accessing or using the Site and Service, you agree to be bound by these Terms. If you do not agree, please do not use our Site or Service.
- Acceptance of Terms
By creating an account, accessing, or using the Site and Service, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
- Use of the Service
2.1 License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service strictly in accordance with these Terms.
2.2 Prohibited Activities
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
- Copy, modify, distribute, or reverse-engineer any part of the Site or Service.
- Introduce viruses, malware, or any harmful code.
- Attempt to gain unauthorized access to the Site, Service, or other user accounts.
- Use the Service to send spam or unsolicited messages.
- User Accounts
3.1 Account Creation
To access certain features of the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials.
3.2 Account Security
You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.
- Fees and Payment
4.1 Subscription Plans
Access to certain features of the Service may require a subscription. Fees and billing details will be provided at the time of purchase.
4.2 Payment Terms
All fees are non-refundable unless otherwise stated. You authorize us to charge your payment method for recurring subscription fees until you cancel your subscription.
4.3 Taxes
You are responsible for all applicable taxes related to your use of the Service.
- Intellectual Property
5.1 Ownership
All intellectual property rights in the Site and Service, including software, content, and trademarks, are owned by Co-Call or its licensors. Your use of the Service does not grant you any ownership rights.
5.2 Feedback
Any feedback or suggestions you provide to us regarding the Service may be used by us without any obligation to you.
- Data Privacy
Our collection and use of personal data are governed by our [Privacy Policy](link to Privacy Policy) and [Cookies Policy](link to Cookies Policy).
- Termination
7.1 Termination by You
You may terminate your account at any time by contacting us at sales@co-call.com.
7.2 Termination by Us
We may suspend or terminate your access to the Service at our sole discretion, without notice, if you violate these Terms or engage in activities that harm our business or other users.
- Disclaimers and Limitations of Liability
8.1 Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure.
8.2 Limitation of Liability
To the maximum extent permitted by law, Co-Call is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Service.
- Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising from these Terms will be resolved in the courts of England and Wales.
- Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and the “Effective Date” will be revised accordingly. Your continued use of the Site and Service constitutes acceptance of the updated Terms.
- Contact Us
If you have any questions or concerns about these Terms, please contact us:
Co-Call
Email: sales@co-call.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +44 7822 031411